With its head office located in Cambridge, Ontario, Dimplex North America Limited is the world leader in electric heating, offering a wide range of residential, commercial and industrial products. The company’s commitment to innovation has fostered outstanding product development and design excellence.

Dimplex North America Limited is a member of the Glen Dimplex Group of companies of Dublin, Ireland. The Glen Dimplex Group employs over 8,500 people worldwide with sales in excess of $3.0 billion.

This is your chance to be part of an exceptional group of people, working in an environment that is focused on satisfying employees and customers alike. If you thrive on change and positive growth apply for a position with us today. Our company is growing and it is an exciting time. We’d love to have you join our team and help make Dimplex North America Limited the innovative leader of comfort, design and energy efficient solutions.

Quality Engineer and Analyst
QUALITY ASSURANCE
FULL TIME

Reporting to the Quality Director, the Quality Engineer and Analyst is responsible for effective development and monitoring of product quality metrics, failure analysis and implementation of preventive and corrective actions that will minimize quality costs. The successful candidate will be highly organized, technically competent, and capable of working with and influencing customers, colleagues, and suppliers. The ideal candidate will have a background that includes training in as well as experience with world class quality assurance systems. Experience with root cause analysis and preventive action implementation is needed. The successful applicant will have demonstrated effective management and improvement of quality.

Position Responsibilities
• Analysis of Customer quality data, including returns and service issues: Initiating and managing full resolution to issues contributing to quality costs
• Product failure analysis and reporting; including analysis of internal failures and customer failures
• Resolution of Quality Problems within and outside Dimplex, including initiation and tracking of Supplier Corrective and Preventive Actions
• Resolution of Customer Quality Concerns
• Management of Field and Returns Testing. Working inside and outside the organization to ensure suitable testing is completed and records are accurate and complete
• Creation of Failure Analysis Reports

Position Requirements
• A degree or diploma in electrical, electronic, and mechanical engineering
• CQE designation, or similar experience
• Strong analysis capabilities, including using Microsoft Excel
• A strong ability to organize, summarize, prioritize, and report information
• Experience implementing and/or auditing world class quality assurance systems
• Experience driving root cause analysis and preventive action implementation
• A self starter who is capable of working independently and facilitating actions from many internal and external agents
• Ability to communicate in Mandarin is strongly preferred. Cantonese is also desirable
• Oral and/or writing capability in French is an asset to this position.
• This position may involve some travel

Deliverables

• Daily, weekly, and monthly reporting of quality metrics
• Identification of trends and Initiation of corrective and preventive actions. Tracking, closure, and reporting on action items.
• Development and maintenance of systems to collect, consolidate and analyze data to support identification and reduction of quality costs
• Completion and consolidation of Failure Analysis reporting
• Timely analysis and response to quality issues identified by Customer Service

Just a reminder we are still accepting resumes for two other exciting opportunities Director of Finance and Product Engineer – Flame. If you require job descriptions for these roles please see Kate Burns or myself.

To Apply:
Interested applicants are invited to submit their updated resume to:
Lisa Obermeyer (lobermeyer@dimplex.com) in Human Resources
by Friday June 13, 2014.